Shipping policy

Last updated: July 14, 2026

At Monnet Wine, trading as Elliot's Keller, we believe every bottle should arrive in the same condition in which it left our cellar.

We therefore use carefully selected packaging materials and trusted delivery partners to ensure your wines are transported safely and efficiently.

This Shipping Policy forms an integral part of our Terms of Service.

1. Delivery Area

We currently deliver within Switzerland.

International shipping is not currently offered.

Should additional countries become available in the future, they will be published on the Website.

2. Order Processing

Orders are prepared after successful payment.

Orders are generally processed within:

1–3 business days

during normal business operations.

Orders placed during weekends, Swiss public holidays or company closures are processed on the next available business day.

While we always aim to dispatch orders promptly, processing times are estimates and may occasionally vary during peak periods.

3. Delivery

Once your order has been dispatched, delivery is normally completed within the estimated timeframe displayed during checkout.

Delivery is performed by our selected logistics partner. Where electric vehicle delivery is selected within the Canton of Zurich, see Section 10.

Estimated delivery times are indicative only and are not guaranteed.

Delays caused by transport providers, weather conditions, customs procedures, traffic disruptions, force majeure or circumstances beyond our reasonable control do not entitle customers to compensation or cancellation.

4. Shipping Costs

Shipping costs are displayed during checkout before payment.

Where applicable, free shipping promotions or minimum order thresholds are clearly indicated on the Website.

Any applicable shipping charges are calculated before the order is confirmed.

5. Packaging

Every order is packed using protective packaging specifically designed for transporting wine.

Depending on the season and destination, packaging may include insulated or reinforced materials to reduce the risk of damage during transport.

We continuously seek environmentally responsible packaging solutions while ensuring the safe transport of our wines.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided, delivery delays or additional shipping costs may occur.

Where a shipment is returned because of incorrect delivery information supplied by the customer, any additional shipping costs may be charged before the order is resent.

7. Age Verification

By placing an order, you confirm that you have reached the legal age required to purchase alcoholic beverages in your country and at the place of delivery.

To comply with applicable legislation relating to the sale of alcoholic beverages, we reserve the right to verify the recipient's age before or upon delivery.

If satisfactory proof of legal age cannot be provided, we reserve the right to:

  • refuse delivery;
  • refuse collection;
  • return the shipment;
  • cancel the order where appropriate.

Any refund issued in such circumstances may be reduced by any non-recoverable shipping or administrative costs where permitted by applicable law.

8. Failed Delivery

A delivery may be considered unsuccessful if:

  • the recipient is unavailable;
  • the delivery address is incorrect;
  • access to the delivery location cannot reasonably be obtained;
  • age verification cannot be completed;
  • delivery is refused.

Additional delivery attempts or re-delivery charges may apply depending on the transport provider.

9. Collection (Click & Collect)

Where this option is offered during checkout, customers may choose to collect their order directly from Elliot's Keller.

Collection is available by appointment only after confirmation that the order is ready.

Orders should be collected within the agreed collection period.

If an order remains uncollected for an extended period without prior arrangement, we reserve the right to cancel the order and issue a refund after deduction of any reasonable administrative costs where permitted by law.

10. Zurich Canton E-Vehicle Delivery

Where available, orders may be delivered by electric vehicle within the Canton of Zurich, at a selected time slot chosen during checkout.

This service is offered as an alternative to standard delivery and is subject to availability.

If a delivery cannot be completed because the recipient is unavailable at the selected time slot, a missed-delivery fee may apply, as displayed during checkout.

11. Transfer of Risk

Risk of accidental loss or damage passes to the customer upon successful delivery to the delivery address or upon collection of the order.

Ownership of the goods remains with Elliot's Keller until full payment has been received.

12. Damaged Deliveries

Customers should inspect their shipment immediately upon delivery.

Any damage, missing products or incorrect items must be reported within 24 hours of receipt.

Whenever possible, please provide:

  • your order number;
  • photographs of the parcel;
  • photographs of the damaged products;
  • photographs of the shipping label.

Our Return & Refund Policy explains how such claims are handled.

13. Force Majeure

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

  • severe weather;
  • transport disruptions;
  • strikes;
  • natural disasters;
  • governmental restrictions;
  • public emergencies;
  • supply chain interruptions.

We are not responsible for delays resulting from such events, although we will make reasonable efforts to keep customers informed.

14. Contact

For any shipping-related enquiry, please contact:

Monnet Wine, trading as Elliot's Keller

Dufaux-Strasse 62

CH-8152 Glattpark (Opfikon)

Switzerland

Email: emeric@elliots.ch

Customer Service

Monday–Friday

09:00–17:00 CET/CEST

(excluding Swiss public holidays)

Website: https://www.elliots.ch